Shipping Information

At Brisole, we’re happy to offer free shipping on all orders. Because staying cool outside is already enough work — shipping shouldn’t be another thing to worry about.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your chosen delivery address.

During busy periods, holidays, or peak seasons, processing times may take up to 7 business days.

Estimated Shipping Times

Estimated delivery times refer to the time your package spends in transit after it has been dispatched. Delivery times can vary depending on your location, courier availability, customs, and other factors outside of our control.

Please see our estimated delivery times below:

🇬🇧 United Kingdom: [4-8 working days]
🇺🇸 United States: [5-12 working days]
🌍 Rest Of World: [6-12 working days]

Please note that during busy periods and holidays, shipping carriers may experience delays with transit times and tracking updates. If your order is being shipped internationally, customs delays may also occur, which can increase the total delivery time.

Order Changes And Accurate Shipping Details

Please make sure your shipping details are correct and complete at checkout.

Incorrect or incomplete details may lead to delayed processing, delivery issues, or order cancellation. If our system detects an address issue, our support team may contact you by email to confirm your shipping details.

If you notice a mistake in your shipping address, please contact us at hello@brisole.com within 24 hours of placing your order. We’ll do our best to update it, but we cannot guarantee changes after this time if your order has already started processing.

Delayed Delivery

We know you want your order quickly, and we work hard to get every package shipped as soon as possible.

However, delays can sometimes happen because of courier issues, severe weather, customs, transport disruptions, product availability, payment processing, or address verification problems.

Brisole is not responsible for delays caused by external factors outside of our control, and we cannot guarantee an exact delivery date. That said, we’ll always do our best to keep you updated and help where we can.

Lost Or Stolen Packages

We understand how frustrating it is when a package goes missing. Once an order has been handed over to the courier, the delivery process is outside of our direct control.

If your package is lost or stolen, please contact us at hello@brisole.com and we’ll do our best to assist you.

We also recommend contacting the courier directly to file a claim, as most couriers have their own process for lost or stolen packages. We may also contact the courier on your behalf to help follow up where possible.

Please note that Brisole is not responsible for lost or stolen packages once they are in the courier’s hands, and these cases may fall outside of our refund policy. Depending on the situation, we may be able to offer a replacement.

If a package is marked as delivered but cannot be found, we also recommend checking with neighbours, household members, safe places, and your local delivery office before filing a claim.

Shipping Policy Updates

Brisole reserves the right to update or modify this Shipping Policy at any time.

It is the customer’s responsibility to review the latest version of this policy before placing an order. By purchasing from Brisole, you confirm that you have read, understood, and agreed to this Shipping Policy.

If you have any questions about shipping, delivery, or your order, please contact us at hello@brisole.com and we’ll be happy to help.