Returns & Refund Policy

Return & Refund Policy

At Brisole, we’re committed to providing products that help make hot sunny days outside feel a lot more comfortable. We believe in the effectiveness of our products and recommend using them for at least 14 days before deciding whether to return them.

If you’re not satisfied with your purchase for any reason after 14 days and within our 60-day money back guarantee, please contact us at hello@brisole.com and we’ll help you with the next steps.

Cancellation Policy

Need to change your mind? No problem — just be quick.

Any changes or cancellations to an order must be made within 24 hours of placing your order. After this timeframe, your order may have already entered the processing stage, which means we may not be able to make changes or cancel it.

If your order is cancelled within 24 hours, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We want you to feel confident when shopping with Brisole. That’s why your order is covered by our 60-day money back guarantee.

We recommend using your product for at least 14 days first, so you have enough time to experience the full benefits. If you’re still not happy after 14 days, you can request a return within the 60-day guarantee period.

Please note that any shipping fees, if applicable, are non-refundable.

To start a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at hello@brisole.com.

To help us find your order faster, please include your order number or the name and email address used to place the order.

Damaged Items

We do our best to make sure your order arrives safely, because nobody wants their sunny-day upgrade turning up looking like it lost a fight with the delivery van.

An item is considered damaged if it arrives with a defect or is physically broken. Damaged packaging, such as a dented box, is not considered product damage if the item itself is still in good condition.

If your item arrives damaged, please contact us within 72 hours of delivery at hello@brisole.com and include a clear photo of the damage.

Once reviewed, we’ll let you know if you’re eligible for a free replacement. We do not offer refunds, replacements, or returns for items damaged through normal use, wear and tear, or misuse.

Shipping And Delivery

We work hard to get your order to you as quickly as possible. However, shipping delays can sometimes happen due to couriers, customs, weather, or other issues outside of our control.

If your package is delayed, lost, or marked as delivered but not received, please contact the courier directly for further assistance. Brisole is not responsible for lost, stolen, or delayed packages once they are in the courier’s hands.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If the wrong address is entered at checkout and we are not notified within 24 hours of the order being placed, we cannot guarantee that we’ll be able to update it. In this case, you may not be eligible for a refund or replacement.

Policy Updates

Brisole reserves the right to update or modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the latest version before purchasing or using our products.

By purchasing from Brisole, you confirm that you have read, understood, and agreed to this Return & Refund Policy.